Thraex Software

[Benson]

These days , Sirid usually report can not sent mail , I check the log. It said that :

Couldn't send email with subject "A comment has been added to the bug "[Admin-Portal]Select Message and voice prompt and click OK button on Voice Prompt page , but return to exchange web console pages , it is wrong" (#7015)", exception: Sending failed;
nested exception is:

class javax.mail.SendFailedException: Invalid Addresses;

nested exception is:
class javax.mail.SendFailedException: 462 kxx@actiontec.com recipients flow control, try later
;
nested exception is:
class javax.mail.SendFailedException: 462 jxx@actiontec.com recipients flow control, try later
;
nested exception is:
class javax.mail.SendFailedException: 462 bxx@actiontec.com recipients flow control, try later
;
nested exception is:
class javax.mail.SendFailedException: 462 jxxi@actiontec.com recipients flow control, try later


it makes all people can not get mail in time, when I　get this message , I had to reboot network servers or reboot sirid, even reboot SYS.
So I want to know the reason and how to do.

this is the log, the mistake will dispaly every day.
Too huge , 9.2m, If you need , I can sent you.

By the way , These days many people start to use Sirid and The log of sirid will close 120M, so I think maybe this is one of reasons.


OS is Fedora 2 .
Sirid version is Version 1.22.
Mysql Vsesion:mysql Ver 11.18 Distrib 3.23.58, for redhat-linux-gnu (i386)
java version "1.4.2_08"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_08-b03)
Java HotSpot(TM) Client VM (build 1.4.2_08-b03, mixed mode)

[Thraex Support]

What mail server are you using? Have you checked the mail server logs?

[Benson]

Welcome to CommuniGate Pro,
the actiontec.com Communications Server!
This is　our mail server. It is a IMAP server.

The recevie mail is POP3 mail server.


So can you tell me the reason is in the mail server? Not sirid?
If you think it is mail server's problem , can you tell is it is send mail server or receive mail server?

#######################################

And in this log,what does mean "Flow control"?
A. Flow control in Sirid?
B. Flow control in send mail server?
C. Flow control in receive mail server?

[Benson]

By the way , our server.log has 300M a day, it means every day the sirid is very busy. usually it has 1000000 logs one day.
So I think it is too busy to work, do you ?

[Thraex Support]

Sirid does not have any specific flow control; it attempts to send emails as soon as it has something to send. We don't know what the flow control error refers to because it is not something coming from our code. It would seem likely that the error is coming from the outgoing email server (which must be an SMTP server). Have you checked the SMTP server logs to see if it has any explanation as to why it is refusing to send the emails? Alternatively it could be that the email addresses are somehow malformed and Java mail API is failing before even trying to contact the SMTP server but the flow control logging would rather suggest SMTP server involvement.

The amount of log produced sounds very high. Is there some specific logging that keeps repeating over and over again? If there is, what kind of logging is it?

[Benson]

Couldn't send email with subject "A comment has been added to the bug "[Admin-Portal]Select Message and voice prompt and click OK button on Voice Prompt page , but return to exchange web console pages , it is wrong" (#7015)", exception: Sending failed;
nested exception is:

class javax.mail.SendFailedException: Invalid Addresses;

nested exception is:
class javax.mail.SendFailedException: 462 kxx@actiontec.com recipients flow control, try later
;
nested exception is:
class javax.mail.SendFailedException: 462 jxx@actiontec.com recipients flow control, try later
;
nested exception is:
class javax.mail.SendFailedException: 462 bxx@actiontec.com recipients flow control, try later
;
nested exception is:
class javax.mail.SendFailedException: 462 jxxi@actiontec.com recipients flow control, try later


just like this problem. repeat again and agian.

[Thraex Support]

OK, so did you check the SMTP server logs to see if it has any indication as to why it might be rejecting the emails? It might be that Sirid has over aggressive email sending retry interval and if sending an email fails once it will try sending it again very soon, eventually causing the SMTP server to start rejecting the Sirid machine completely. You should check the SMTP server configuration and in case there is a possibility to whitelist the Sirid machine you should try doing that.

[kimerajamm]

What mail server are you using